“The 5 Pillars of Direct Care Job Quality” by PHI National
The 5 Pillars include quality training, fair compensation, quality supervision and support, respect and recognition, and real opportunity.
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Direct Care Worker Training Reduces Turnover Costs and Can Increase Wages:
In 2018, the median turnover rate among Home Care Aides and Personal Care Aides was 82%; a 15% increase from 2017.(1)
Turnover costs about $2,600 per caregiver; an average of $171,600 per agency per year.(2)
Training increases job satisfaction which decreases turnover.(3) Training also decreases…